I know it seems like a silly question, but what do you think your preferred internet browser says about you? In a world of ten thousand constantly shifting options, what does this one superfluous decision mean in the grand scheme of things? As it turns out- a lot more than you probably want it to. In 2016 a study was conducted at the direction of Michael Housman involving data from over 30,000 customer service employees. The original goal of the research was to determine why some people stayed in their jobs longer than others; and yet the far-reaching implications they were able to tease out of the data carry far more weight when analyzing who we are and how we live our lives.
The group collected large swaths of seemingly unrelated data. One of the questions asked related to what web browser the participants used. Now, I’m not entirely sure why they wound up keying in on this one factor- but it ultimately took them down a rabbit hole to conclusions I never could have anticipated. The group noticed significant trends between two primary groups; those who used Firefox and Chrome vs those who used Internet Explorer and Safari. In an attempt to level the playing field they controlled for computer proficiency and a plethora of other factors that they thought could potentially shift the numbers they were getting. But the differing variables they took into account didn’t seem to matter- the data remained the same. Those who were using Firefox and Chrome over Explorer and Safari had higher sales numbers, better customer satisfaction ratings, better attendance, and even rated their personal happiness as being higher than the alternate group. So what was the difference between the two seemingly arbitrary camps that accounted for such a marked divergence in these key areas?
Defaults. Most computers come equipped with Internet Explorer and Safari as their default browser. Those who were using these search engines (roughly 2/3 of all people) were settling for the default option without much fuss. It worked, it was good enough, so they used it. Meanwhile, those in the Firefox and Chrome camp weren’t satisfied by the default. They were curious about the options and took the initiative to make the change by downloading their own choice. One group was fine settling and the other was willing to reach for more.
While this seems like a pretty profound jump to make based off of a relatively innocuous decision, the data suggests that these simple choices can give a bit more insight into a person’s psychology and worldview than you would expect at first glance. It begs the question: what other choices are you making simply because they’re easier? Just because something is ‘fine’- does that mean you should stop searching for something better? How many aspects of your life are you simply accepting a default setting for?
“Dwelling among shipwrecked dreams and losing oneself in wishful thinking cannot be a solution to tribulations. Identifying cracks and apprehending the defaults in one’s life is essential to find a way to get out of a ghetto and to start a search for a new haven.Erik Pevernagie
And here is where it’s important to stop and evaluate- it doesn’t really matter what your web browser is. The key point I’m trying to get at is this: what areas of your life are you defaulting in? What aspects of your world do you view as so inconsequential you don’t even stop to consider that there might be something else out there?
We all have moments of clarity and action; situations where we look back and realize they were pivotal moments in the story of who we are. But what happens when you blindly stay on that road without looking around to see if you have outgrown it? What happens when you know where you would rather be, but the act of getting there is far more difficult than the status quo?
It seems to be a running theme for me- sticking with a path come hell or high water because I do well on it. Perhaps it’s a stubborn streak I have, perhaps it’s fear, perhaps it’s pure laziness, or a combination of all of the above. Take my job for example; I do well, I climbed the ladder quickly and within my organization I am currently the youngest person with my job title. But I started working in this field when I was 17 and there are days when I am quite convinced I only stay because I don’t know how to leave. In general I enjoy what I do, but lately (well, pre-COVID; my duties have changed significantly after the crisis hit) I’ve been bored and disillusioned by it all. I feel like I’m living on a default setting and I don’t know where I would go if I gave myself the option.
I think that’s a part of why my current creativity challenge means so much to me; I miss the passion that comes with building things outside the box. I miss telling stories and creating things out of nothing but thoughts. I can picture this beautiful life in my head, and I’m not sure why I am so scared to reach for it. Once upon a time the life that I am currently living would have inspired so much excitement. But I think I am outgrowing it. And that’s okay. It’s okay to realize that what was once an intentional decision has become your default. It’s okay to admit that you need to open your eyes and look around you to decide if this is good enough or not.
So here’s to smashing the default, my friends. Here’s to opening our eyes and searching- even if we don’t yet know what we are looking for. And here’s to taking steps, even if we don’t feel like we’re ready.